---
title: "Operational reference"
description: "General rules for filters, ledgers, statuses, CSV exports, time zones, data security, and troubleshooting."
---

> Documentation Index
> Fetch the complete documentation index at: https://kb.kglo.beauty/llms.txt
> Use this file to discover all available pages before exploring further.

# Operational reference

## Filters and ledgers

- A figure with an active line is a status filter, not only a statistic.
- Filters are written to the URL so they can be bookmarked and retained during pagination.
- Open an interactive ledger row by clicking it or pressing Enter.
- Read the timeline or event history before a status change, refund, payout, adjustment, or override.

## CSV exports

Exports from the Leads, Bookings, Clients, Beauticians, Payments, Vouchers, Payouts, and Package Purchases ledgers retain active filters. Set the filters, inspect sample rows, export, then check the file headers and period.

> Reports exports use independent date ranges. Their range does not automatically match the 30-day summary.

## Time and sensitive data

Operational calendars and times use **Asia/Jakarta**. When comparing data with logs or an external provider, check the source time zone.

Never include passwords, 2FA QR codes, recovery codes, tokens, session cookies, signed URLs, bank account numbers, settlement evidence, identity documents, production addresses, or health data in screenshots.

## Quick troubleshooting

| Symptom                                      | Check                                                                                                                         |
| -------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- |
| Login page not found                         | Use the admin domain, not the API host with an `/admin` path.                                                                 |
| Returned to 2FA verification                 | Complete verification with a TOTP or recovery code.                                                                           |
| Refund, payout, or settings save is rejected | Mutations require `super_admin`; the settings save button may be visible to regular admins, but the server rejects the write. |
| Filters return no data                       | Clear figure, status, relationship, and date filters; add them one by one.                                                    |
| Campaign was not sent                        | The form creates a draft; select **Send** on that draft and confirm to send it to the target recipients.                      |
| Other settings did not change                | Only the active group is mounted and saved.                                                                                   |

## Glossary

| Term                | Meaning                                               |
| ------------------- | ----------------------------------------------------- |
| Ledger              | An operational list presented as a table.             |
| Inspector           | A record detail page with facts and an action rail.   |
| Assignment          | Designation of a responsible person or beautician.    |
| Settlement evidence | Proof that a refund has been settled.                 |
| Disbursement        | Transfer of a payout to the recipient's bank account. |
| Redemption          | Use of a voucher, points, or package quota.           |
| Override            | A manual change that replaces the normal value.       |

Source: https://kb.kglo.beauty/en/operational-reference/index.mdx