---
title: "Payments and Refunds"
description: "Filter payments by status, read event history, and request a refund with or without settlement evidence."
---

> Documentation Index
> Fetch the complete documentation index at: https://kb.kglo.beauty/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments and Refunds

## List and detail

The list provides payment counts and a status filter. Apply a status, then open a row to review transaction facts, event history, and recorded refunds. CSV export retains the active status.

## Refund

The refund form is available only to `super_admin`. Enter an amount and reason. The settlement-recording option reveals settlement evidence fields; if it is unchecked, submitting only creates a pending refund request and does not claim that money was returned.

1. Match the transaction, customer, and amount.
2. Read event history and any existing refunds.
3. Enter settlement evidence only after settlement actually occurred; check the amount, method, reference, and mismatch warning.
4. If evidence is not available yet, leave settlement recording unchecked and submit a request.

Submitting settlement evidence records the admin-confirmed movement in the local refund ledger; it does not execute a bank transfer or provider reversal.

Changing or cancelling evidence input before submission does not create a refund. Do not treat a pending request as a provider transfer or settlement.

Source: https://kb.kglo.beauty/en/finance/payments/index.mdx